Employee Onboarding

Workshop Overview:

Employee onboarding is essential to retaining top talent. An onboarding program does more than help orient new employees. It shapes how new employees relate to their organization. Implementing an employee on boarding program will shape the company culture while developing a highly qualified pool of talent.

Workshop Objectives:

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers’ needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Course Module:

Module One: Getting Started

  • Workshop Objectives

Module Two: Purpose of Onboarding

  • Start-up Cost
  • Anxiety
  • Employee Turnover
  • Realistic Expectations
  • Case Study
  • Review Questions

Module Three: Introduction

  • What Is Onboarding?
  • The Importance of Onboarding
  • Making Employees Feel Welcome
  • First Day Checklist
  • Case Study
  • Review Questions

Module Four: Onboarding Preparation

  • Professionalism
  • Clarity
  • Designating a Mentor
  • Training
  • Case Study
  • Review Questions

Module Five: Onboarding Checklist

  • Pre-Arrival
  • Arrival
  • First Week
  • First Month
  • Case Study
  • Review Questions

Module Six: Creating an Engaging Program

  • Getting Off on the Right Track
  • Role of Human Resources
  • Role of Managers
  • Characteristics
  • Case Study
  • Review Questions

Module Seven: Following Up with New Employees

  • Initial Check in
  • Following Up
  • Setting Schedules
  • Mentor’s Responsibility
  • Case Study
  • Review Questions

Module Eight: Setting Expectations

  • Defining Requirements
  • Identifying Opportunities for Improvement and Growth
  • Setting Verbal Expectations
  • Putting It in Writing
  • Case Study
  • Review Questions

Module Nine: Resiliency and Flexibility

  • What Is Resiliency?
  • Why Is It Important?
  • Five Steps
  • What is Flexibility?
  • Why Is It Important?
  • Five Steps
  • Case Study
  • Review Questions

Module Ten: Assigning Work

  • General Principles
  • The Dictatorial Approach
  • The Apple Picking Approach
  • The Collaborative Approach
  • Case Study
  • Review Questions

Module Eleven: Providing Feedback

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
  • Case Study
  • Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise