Assertiveness and Self-Confidence Workshop Overview:

Welcome to the Assertiveness and Self-Confidence workshop. Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned and practiced. This workshop will provide you with many tips, techniques, and opportunities to try out your own skills.

Workshop Objectives:

  • Define assertiveness and self-confidence, and list the four styles of communication
  • Describe the types of negative thinking, and how one can overcome negative thoughts
  • Explain the difference between listening and hearing, and understand the importance of body language and questioning skills in communication
  • Define the importance of goal setting, and practice setting SMART goals for assertive behavior
  • Utilize methodologies for understanding your worth - and the use of positive self-talk
  • List reasons why a pleasing appearance and body language are critical for creating a strong first impression
  • Practice sending positive communications phrased as “I-Messages”
  • Use the STAR model to make your case during a presentation challenge
  • Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
  • Practice strategies for gaining positive outcomes in difficult interpersonal situations.

Course Module:

Module One: Getting Started

  • Workshop Objectives

Module Two: What Does Self-Confidence Mean To You?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles
  • Case Study

Module Two: Review Questions

Module Three: Obstacles to Our Goals

  • Types of Negative Thinking
  • Case Study
  • Personal Application
  • Case Study

Module Three: Review Questions

Module Four: Communication Skills

  • Listening and Hearing; They Aren’t the Same Thing
  • Asking Questions
  • Body Language
  • Case Study

Module Four: Review Questions

Module Five: The Importance of Goal Setting

  • Why Goal Setting is Important
  • Setting SMART Goals
  • Our Challenge to You
  • Case Study

Module Five: Review Questions

Module Six: Feeling the Part

  • Identifying Your Worth
  • Creating Positive Self-Talk
  • Identifying and Addressing Strengths and Weaknesses
  • Case Study

Module Six: Review Questions

Module Seven: Looking the Part

  • The Importance of Appearance
  • The Role of Body Language
  • First Impressions Count
  • Case Study

Module Seven: Review Questions

Module Eight: Sounding the Part

  • It’s How You Say It
  • Sounding Confident
  • Using “I” Messages
  • Case Study

Module Eight: Review Questions

Module Nine: Powerful Presentations

  • What to Do When You’re on the Spot
  • Using STAR to Make Your Case
  • Case Study

Module Nine: Review Questions

Module Ten: Coping Techniques

  • Building Rapport
  • Expressing Disagreement
  • Coming to Consensus
  • Case Study

Module Ten: Review Questions

Module Eleven: Dealing with Difficult Behaviour

  • Dealing with Difficult Situations
  • Key Tactics
  • Case Study

Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise