Anger Management

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. The Anger Management workshop will help teach participants how to identify their anger triggers and what to do when they get angry.

Course Outline:

Module 1: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module 2: Getting Organised, Part One

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module 3: Getting Organised, Part Two

  • Keeping Your Workspace Organised
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module 4: Managing Time

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module 5: Getting It All Done On Time

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module 6: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organising Travel

Module 7: Verbal Communication Skills

  • Listening and Hearing: They Aren't the Same Thing
  • Asking Questions
  • Communicating with Power

Module 8: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It

Module 9: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module 10: The Team of Two

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module 11: Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module 12: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Workshop Objectives:

By the end of this workshop, participants will be able to:

  • Understand anger dynamics in terms of the anger cycle and the fight and flight theory.
  • Know common anger myths and their factual refutations.
  • Know the helpful and unhelpful ways of dealing with anger.
  • Understand the difference between objective and subjective language.
  • Know tips in identifying the problem.
  • Express a feeling or position using I-messages.
  • Negotiation and solution-building.
  • Reflect on one's hot buttons and personal anger dynamics.
  • Learn and practice de-escalation techniques
  • Gain an integrated view of anger management and how it can be best practiced.